Issues in creating new user account, billing account and subscriptions
Incident Report for NextRoll
Zuora has confirmed that their service has stabilized and issues are now resolved. We confirm that all the impacted facets of our application are now fully operational.
Posted Aug 21, 2020 - 18:43 PDT
Issue: Our third party billing and subscription provider, Zuora, is having production issues right now.

The following facets of our application are affected due to timeouts from Zuora’s API:
- New user account registration/signup
- New billing account creation
- Subscription creation
- Subscription upgrades and cancellations

Next steps: We have reached out to Zuora support, they’re aware, and we are actively monitoring the issue with them. We'll update here once we receive more updates from them.
Posted Aug 21, 2020 - 15:28 PDT