RollWorks Account Engagement Metrics reporting delays
Incident Report for NextRoll
Domain log lines for both the days have finished processing and dashboard reporting is updated. Issue has been resolved.
Posted Sep 30, 2020 - 22:21 PDT
Today’s domain log lines have finished processing, and downstream jobs are starting.
Posted Sep 30, 2020 - 18:16 PDT
Domain log lines for yesterday have finished processing and downstream tasks are catching up. We’ll update here once today’s log lines have processed and dashboard reporting is updated.
Posted Sep 30, 2020 - 15:47 PDT
We are experiencing delays in generating domain data since yesterday. This is impacting all domain level reporting in our dashboard including the below:
- Playbooks reporting,
- Account based engagement metrics,
- Sales Insights
- Account metrics API

RollWorks engagement and data engineering teams are actively working on resolving this issue. We'll update once it has been resolved.
Posted Sep 30, 2020 - 08:19 PDT
This incident affected: RollWorks (RollWorks Impact Overview Dashboard, RollWorks Playbooks, RollWorks API).